BASIC FUNCTIONS
Diagnoses vehicle problems based on customer complaints and inspection.
Communicates with Parts Department to obtain needed parts.
Tags and returns warranty parts to parts dept. immediately following repair.
Tags and returns all customers parts to the customer unless otherwise advised.
Documents all work performed and recommended on the repair order complying with dealership and manufacturer requirements.
Road tests vehicles as required, verify all repairs are completed correctly.
Ensures
that customer's cars are kept clean. Immediately notifies service
advisor of anything that has happened to change the appearance or
condition of the vehicle.
Assists assigned technician in accurate vehicle diagnosis.
Examines vehicle to determine if further safety or service work is required or recommended.
Maintains
ongoing communications with Service Advisor to advise if additional
work is needed, if outlined work is not required, or if repairs cannot
be completed within the required time.
REQUIREMENTS
The
physical demands of the position are listed in accordance with the
requirements of the Americans with Disabilities Act (ADA) as:
The
majority of time will be spent inside a dealership service environment
with conditions consistent with those typically existing in such a
facility.
The position does require that the incumbent have the
capability to stand for extended periods of time. Turning the head and
torso, reaching, grasping, bending and flexing the arms, wrists, and
fingers, use of hand to eye coordination and the ability to lift fifty
(50) pounds is also required.
The senses of sight and hearing are
required along with the ability to speak. The vision requirements in
each area are that the incumbent must be able to shift in focus to and
from computer screens and close forms as well as view the computer
screens and forms with sufficient clarity to be able to read and
interpret them to carry out the responsibilities and duties of the
position.
The physical and mental requirements associated with the position can be stressful.
Possession
of mathematical abilities at the level required to perform detailed
diagnostic functions are critically important to success in this
position.
Fluency in the English language (read, write, and
speak) sufficient to read, write, analyze and interpret documents,
correspondence and procedure manuals are required.
Reasoning ability (logic) is required to resolve routine customer service situations and problems at Dodge Chrysler Jeep Ram of Winter Haven.
Must possess a valid driver's license.
Required: High School Graduate
Preferred: A minimum five years of similar work experience in a dealership environment.
Continued education and training certification may be required as a condition of continued employment.
Must
be a person who is focused on self-development and growth of the skills
and knowledge needed to be effective and successful in this position.
Must be able to effectively communicate with customers and employees of varying education levels.
WORKING CONDITIONS
The
majority of the time (greater than 90%) will be spent in a dealership
service environment, with associated noise and with limits on controlled
temperature. JOB
The employee is expected to work the assigned
business hours at Dodge Chrysler Jeep Ram of Winter Haven. The working hours
required of this position may include extended schedules as necessary.
The person in this position is expected to work those hours needed, at
the discretion of your Departmental Manager, to successfully satisfy
the responsibilities and duties of the position. Compensation will be
consistent with the pay structure reviewed and agreed to with your
Departmental Manager and specified on the Employee Information Sheet.
ADDITIONAL RESPONSIBILITIES AND DUTIES
Maintain CHRYSLER certification in at least five areas.
Assist Service Manager in scheduling training for technicians.
Reports equipment defects or malfunctions in a timely manner to the Service Manager.
Maintains
and is accountable for all dealership-owned tools and manuals. Returns
them to the proper place and in the same condition as when they were
received.
Understands and complies with all applicable federal,
state and local regulations including those related to hazardous waste
disposal and OSHA Right-To-Know requirements.
Operates all tools and equipment in a safe manner, and reports any safety issues immediately to the Service Manager.
PERFORMANCE MEASUREMENTS:
Maintains Group average at a minimum of forty (40) flat-rate hours per technician.
Maintains an FFV rating of 80% based on manufacturer's monthly survey reports.
Maintains a CSI of 89% as reported on manufacturer's monthly survey reports.
Good judgment was demonstrated in resolving internal and customer problems and concerns.
Has
consistently displayed the ability to recognize and deal with
priorities that impact service and operating functions at Dodge Chrysler Jeep Ram of Winter Haven.
Was consistently punctual in reporting to and leaving work on designated and scheduled days.