I purchased a pre-owned Dodge Grand Caravan. Shortly after purchasing we noticed a leak. We took it into service and Stephanie and Cory assisted us in the service dept. They determined we needed a new radiator cap which was covered under the warranty we had in place. They were quick in assessing and very friendly. Recently we had a trailer hitch installed by Camping World. After, we noticed the exhaust sounded very loud. Because of other issues we had with Camping World we called service... More
2021-04-07
29 Mar 2021 I took my 2014 Town & Country in for service this morning. I requested Stephanie Gomez as my service advisor as I always do. She is knowledgeable when it comes to service, she is not pushy but will inform you of things that may need to be done in the future. I have been doing business with Dodge Chrysler Jeep Ram of Winter Haven over 10 years now and plan on many more. Bill P
2021-03-29
I always have a great experience when I come here to get my car serviced. My only complaint is the wait time. I understand it takes time but my most recent visit took 5 hours, I feel like they should have offered me at the onset, a loaner car to be able to go home and wait. Other than that everything was great!
2021-03-27
It was definitely a pleasant experience. I wasn’t sure what to expect upon arriving, however I was pleased with the effort and level of commitment to get my son in the car he wanted.My son is happy with his purchase and I am more than satisfied with the entire experience. I highly recommend making the drive if you’re not local. It’s definitely worth the experience!
2021-03-24
Was greeted right away by Jerome an awesomely pleasant personality. He took the time to list all of my “must haves,” led me to a few options and ultimately my dream Jeep. Then he sat with me and shows me how to set up my smart system which was much needed. Should be more than 5 stars! ~Sherri H
2021-03-23
Very fine,clean courteous professional service department. Timely fitting me in to their schedule when busy. Very friendly staff all around,makes you feel comfortable in dealership.
2021-03-16
Discussed the problems I was having with the car. The issues were taken care of by the service department quickly and efficiently and our service advisor was friendly and professional. It was a very good experience!!
2021-03-03
In a word, PARTNERSHIP. We feel it's like going to your favorite uncle who knows all about cars and who tells you what you should be doing … and not be doing. We especially like working with Clifton Whitaker, Service Advisor -- competent AND honest! For example, when we asked about our tires, he advised that we still had a few more months on them (rather than telling us that we needed to buy four brand new tires … right now). This is how a PARTNERSHIP should work!
2021-02-26
I worked a 12 hr night shift and went in when I got off work the next morning to look at a Jeep Cherokee, drove it and decided I wanted it. Luis Alvarez and Dawn Sorrentino took care of everything as quickly as possible so I could get home and get some sleep. They done a awesome job, kudos to you both for the quick and easy process.
2021-02-18
Was very happy with the whole process . Clint and Matt were very helpful in answering all my questions. Never felt pressured. Great overall buying experience. I highly recommend Dodge of winter haven
2021-02-16